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Technology Support Engineer I in McAlester, OK at MDI Group

Date Posted: 3/15/2019

Job Snapshot

Job Description


Technology Support Engineer I
Contract
McAlester, OK

Technology Support engineer role is to provide technical support and ensure proper technical operations for end-users

What You Will Be Doing:

  • Field incoming request to the service desk via telephone and e-mail to ensure courteous, timely and effective resolution of end user issues
  • Complete basic to advanced service desk requests under the direction of IT Director
  • Document pertinent end user identification information, including name, department, contact information and details of problem or issue in order to create a service ticket
  • Prioritize and schedule problem resolution activities and escalate problem to the appropriately experienced technician
  • Perform advance hands-on fixes at the desktop level, including installing and upgrading software
  • Identify and implement appropriate software and hardware used and supported by the organization
  • Access software updates, drivers, knowledge bases, and FAQ resources on the file server to aid in problem resolution
  • Provide assistance for advanced, difficult or escalated service requests
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems
  • Other duties as may be assigned by management

Must Haves:

  • Bachelor’s degree in computer science or equivalent working experience
  • 3 years of IT experience
  • Advanced experience with computer hardware, including PC, servers, switches, and routers
  • Experience with desktop and server operating systems, including Windows XP, Windows 7, Server 2003, Server 2008, and Server 2012
  • Application support experience with Active Directory and Microsoft Exchange
  • Working knowledge of a range of diagnostic utilities
  • Ability to conduct research into a wide range of computing issues
  • Ability to absorb and disseminate information quickly and accurately
  • Ability to prioritize and execute tasks in high-pressure environment
  • 4 years related work experience
     

A GREAT PLACE FOR GREAT PEOPLE TO WORK

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