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Technology Specialist in Dallas, TX at MDI Group

Date Posted: 2/7/2019

Job Snapshot

Job Description

Technology Specialist
Dallas, TX

We are seeking friendly, creative, perseverant people on the planet to wow our end users and customers with the best service experiences ever. The purpose of the Technology Specialist role is to provide a premier end-user experience to all Help Desk contacts, teaming up with all areas of the business to appropriately record, investigate, escalate as necessary, and ultimately resolve issues on behalf of our end users.

The role is assigned work for the Tier 1 level of technology support, which is responsible for basic technology issues. You will be under the general guidance of more senior team members. The work itself and our fun culture will keep you engaged and challenged. It’s all about your growth!

What You Will Be Doing:

  • Manage, resolve, and / or escalate all incoming phone calls, emails, and tickets received while maintaining the highest degree of professionalism and service.
  • Respond to all Associate requests in a timely a professional manner.
  • Provide technical support to Game System, F&B POS, Windows OS, and any network troubleshooting.
  • Document issues, troubleshooting, and resolution within ticketing system.
  • Determine severity of issues and prioritize resolution
  • Assist in developing internal documentation to support new features and procedures for product enhancement.
  • Proactively following up on all open issues.

Must Haves:

  • Excellent customer service skills
  • MS Windows desktop operating system, Android, and iOS Support
  • Helpdesk ticketing system(s) and incident lifecycle
  • Remote tools for virtual support
  • Network printing troubleshooting skills
  • Analytical thinking
  • Office 365 Administration experience
  • Written and verbal communication skills
  • Time Management
  • The thirst for knowledge. 
  • Create documentation
  • Willingness to work flexible hours / weekend hours


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