Technical Writer lll in Palo Alto, CA at MDI Group

Date Posted: 10/19/2018

Job Snapshot

Job Description

Technical Writer III
Palo Alto , CA

What You Will Be Doing:
We need a writer to handle updating our existing documentation with new features. The writer will handle our application management and VMware Tunnel documentation. We are using Oxygen XML to author new content but existing content uses MadCap Flare. The applicant should be well versed in DITA and documenting new features in a SaaS environment.
We need a writer to help with our DITA migration. We are moving from MadCap Flare to Oxygen XML and the migration will leave a lot of clean-up work. The applicant should be well versed in DITA and able to bring structured content to our DITA standards.


  • Define customer requirements for large and complex documentation projects and draft documentation plans and schedules.
  • Create information for experienced technical users as well as those who may be new to administering enterprise software.
  • Work with other IX writers to find opportunities and create strategies for cross-product content reuse and collaborative authoring.
  • Collaborate with software developers, product managers, writers, information architects, quality engineers, and technical support engineers to develop and review information.
  • Use DITA to author high-quality information on schedule.
  • Incorporate customer feedback and suggested improvements into core content.
  • Storyboard and script videos on key product technology, concepts, and tasks.

Must Have:

  • BS/BA in Technical Communication, Computer Science, related technical field, or equivalent experience.
  • 5+ years of experience writing software documentation for a technical audience.
  •  Ability to organize information, learn complex concepts, and explain concepts and tasks clearly and concisely.
  • Understand structured, task-based writing and able to write in a minimalist style.
  • Knowledge of technical writing authoring technologies, including XML and DITA.
  • Basic knowledge of HTML.
  • Positive attitude and professional presence to engage with developers and product managers.
  • Project management skills to effectively track and handle assignments, including the ability to estimate, prioritize, and organize tasks effectively.
  • Ability to work reciprocally in a global writing team.
  • Ability and willingness to learn and put to use new skills brought about by rapidly changing information and/or technology.
  • Flexibility and interest in working with new technology in a dynamic environment
  • Confirmed ability to explain complex and potentially unfamiliar architectures and processes clearly and coherently for all audiences, including creating explanatory illustrations when required.
  • Ability to produce new content or revise existing content quickly.


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