Technical Support Engineer in Atlanta, GA at MDI Group

Date Posted: 9/7/2018

Job Snapshot

Job Description

Technical Support Engineer

Atlanta, GA

Long-Term Contract

Our client has an immediate need for a Technical Network Support Engineer for their office in the northwest area of metro Atlanta. This is a long term contract role. Responsibilities will be to design, implement, test and deploy desktop deployment solutions. Other responsibilities will include installing and maintaining Solaris/Linux server infrastructure, Windows Server to support the development staff, install Windows OS on servers and desktop system, component configuration (client agents, client deployment, sites, asset intelligence, desired configuration management, internet based client management), and deployment, operating system deployment, and endpoint protection. 


  • Work with team of Application, Integration, Systems and Network architects to implement solutions
  • Provide operation support and oversight for application Performance Monitoring toolset
  • Troubleshoot and debug solutions and recommend fixes in a timely manner
  • Run diagnostic programs to resolve problems
  • Support of systems running Solaris, Linux and Windows OS
  • Nightly on call support
  • Provide Level IV support for TAMSII / RPM related hardware and peripherals
  • Custom develop software and scripts to support the requirements from the business
  • Support end user needs with the use of the application
  • Management of Graphic WorkStation Images
  • Maintain the computer room and lab in a neat and orderly fashion
  • Shipping and receiving of hardware to and from vendors
  • Respond to queries either in person or over the phone
  • Run reports to determine malfunctions that continue to occur
  • Manage and Setup Servers in a test lab environment
  • Respond to email messages for customers seeking help
  • Ask questions to determine nature of problem
  • Walk customer through problem-solving process
  • Documenting the processes and procedures, core issues, troubleshooting techniques, Solutions for the team and creating Knowledge Base articles
  • Install, modify, and repair computer hardware and software
  • Install computer peripherals for users
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Follow up with customers to ensure issue has been resolved


  • BS or BA degree in a related field required, unless there is significant, relevant work experience
  • 5+ years of experience in Microsoft infrastructure technologies or in information technology
  • Experience in developing Group Policy in the design and implementation for workstation, Office, and Internet Explorer settings
  • Experience in designing and developing software products
  • Understanding in Microsoft architecture and platforms
  • Understanding of network systems and solutions
  • Understanding of web services and other integration concepts
  • Understanding of and experience in Solaris / Linux
  • Understanding of systems capability (x86/64 workstations)
  • Understanding of internet protocols such as TCP/IP, http(s), XML over http/https
  • Flexibility, ability to change priorities quickly, and capacity to handle multiple tasks 
  • Experience installing, maintaining and troubleshooting Windows 7, OS X, Google Collaboration Apps and Office 365
  • Familiarity with Windows 7/10 and Solaris x86, Linux 
  • Experience with Active Directory maintenance and Exchange 2007 & 2010
  • Experience installing, maintain and troubleshooting PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
  • Experience and knowledge with Client PC connectivity - Ethernet, TCP/IP and VPN
  • Experience with Ghost, BigFix, and Symantec desktop security products
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users
  • POS support environment experience TAMS/RPM 


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