Service Desk in Roswell, GA at MDI Group

Date Posted: 7/12/2018

Job Snapshot

  • Employee Type:
  • Location:
    Roswell, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

IT Service Desk Technician (Bilingual-Spanish)

Roswell, GA


MDI Group is seeking a Computer Savvy technical person with aptitude for IT that is Bilingual for our Client in the Roswell area. 


  • Provide excellent customer service for internal customers
  • Respond to requests for technical assistance via phone, ticket, or email
  • Installation and support of computers, laptops, tablets, and thin-clients
  • Installation and support of desk phones and cellular phones
  • Installation and support of MS Office, Land FX, and other applications
  • Installation and support of printers, scanners, fax, and other business equipment
  • Maintaining hardware and software inventory
  • Account management in AD, Exchange, and other applications
  • Managing file share permissions in a Windows environment
  • Troubleshooting in a Citrix environment
  • Ordering, shipping and receiving of IT equipment
  • Administering our Airwatch MDM solution
  • Use of tools such as VNC to troubleshoot remote computers
  • Testing QA tickets on a weekly basis
  • Creating and maintaining images for computers, laptops, and thin-clients
  • Monitoring network connectivity issues using Dynatrace and PRTG
  • Vendor management and escalations
  • Professional documentation of all issues in ticketing system
  • Work with team members to efficiently solve problems 

Required Skills & Experience: 

  • Extensive computer hardware and software experience
  • Experience with troubleshooting telecom, networking, and VPN solutions
  • Strong technical and analytical aptitude
  • Excellent customer service skills and a positive attitude
  • Ability to multitask and remain detail oriented
  • Ability to thrive in a fast-paced environment
  • Self-motivated and ability to work independently
  • Demonstrated excellent verbal and written communication skills
  • Ability to work every 3rd Saturday on a rotational basis
  • Ability to work different shifts as needed

Reach out to MDI Group today to learn more about this excellent opportunity. 

Contact Sandeep @ 678-754-5382


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