Service Desk Analyst in Greenville, SC at MDI Group

Date Posted: 9/14/2018

Job Snapshot

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Job Description

Service Desk Analyst
Greenville, SC
6 month contract with extensions

The IT Support Analyst will provide technical support and issue resolution to internal and external customers which may include users of all types and skill levels. Responsibilities may also include security access processing, ID tracking, maintenance of reporting logs, password reset assistance, PC hardware/software inventory checks and stocking of spare parts as well as more advanced troubleshooting and support. 

What you will be doing:
Will be the first and second tier support for the network infrastructure, server environment, environmental monitoring of the computers, and a host of third-party and internal software applications. 
Address all requests for help from the internal customers in World’s home office as well as from its’ branches across the US.  These requests will come primarily from the internal help ticketing system with others by phone or from walkups. 
Participate in the rollout and training of new technology solutions to home office and branch users.
Evaluate new technologies within the scope of the team to determine benefit and value in the environment.
Coordinate multiple-projects at once while adhering to all deadlines.
Communicate effectively with all levels of management and staff.
Promote cross-team relationships with other IT support team members to facilitate fast response.
Create and maintain knowledge articles/procedures as required.
Promote and provide a great customer experience.
Performs other duties as assigned by manager.


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