Service Delivery Manager - eCommerce in Salisbury, NC at MDI Group

Date Posted: 8/28/2018

Job Snapshot

Job Description

Service Delivery Manager - eCommerce
6 month contract likely extension with option to hire permanently
Salisbury, Greenville, Quincy, Carlisle, or Chicago

Our client is a major global retailer who has a major eCommerce is seeking a strong eCommerce Service Delivery Manager on a contract with the possibility to go permanent eventually.  This person should be very experienced in Service Delivery in the eCommerce space and cloud environment who can not only manage KPIs but think strategically, communicate well, and drive modern technology.  They are looking for candidates who are strategic builders and planners in the eCommerce and modern cloud technology space and would NOT be a fit for candidate who are more oriented to be sustainers/maintainers of the technology.

What you will be doing:

  • Will be working on multiple projects for the eCommerce initiatives with all of the separate brands owned by the parent company.
  • Will be designing processes for Service Delivery
  • Providing DevOps and helping to Create a 3 year plan
  • Manage several vendor such as IBM, DXE, etc.
  • Providing documentation around processes and requirements documents
  • Communicating with folks in the business and with up to VP level
  • Provide the glue that holds things together.
  • Managing KPIs

Must Have:

  • Service Delivery Management experience
  • Recent experience/strong knowledge of modern eCommerce technology
  • Strong experience/knowledge of cloud technologies
  • Very current in modern online technology
  • Cursury knowledge/experience with: Azure, Mulesoft, API, Cloud Services, Splunk
  • Experience in Agile methodology/Sprint environment
  • Web/Mobile application management including mobile app monitoring is required
  • Experience in Infrastructure environment also desired
  • Experience with documenting processes such as functional requirements documentation
  • Retail background is strongly desired


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