Server Support Technician in Atlanta, GA at MDI Group

Date Posted: 7/11/2019

Job Snapshot

Job Description


JO Updates/Notes from manager call/Notifications from VMS/Manager

Date

7/11

*Position Title

Network Manager

*Location

Atlanta, GA

2170 Piedmont Road NE, Atlanta, GA 30324

Client Job#

H23TC

# Openings

1

*Type (Contract or Direct)

Contract to Hire

*Contract Length

6 months

*Target Salary

75-80k DOE

Target Pay Rate

35-45/hr

*Target Bill Rate

60-65/hr

MSP Fee

n/a

Why is the position open?

They have a constant need for Server Support technicians

How long open?

revolving

Competition

Company Info

Rollins

*Culture

Conservative, Collaborative, Strict Dress code, facial hair policy. Rollins is a big advocate for work life balance.

Telework / Remote options

Remote T and F

Flex time

n/a

Dress code

Shirt and pants with a tie

Interview Process

Step 1

Phone Screen

Step 2

Panel interview with team and executive leadership

Target interview dates

As soon as we find a good candidate- but interview process will take about a month

Will consider non-locals?

Y

Travel Required?

No

Requirements:

  • Young and Hungry
  • Entry Level
  • Educable
  • They promote from within and promote quickly  

*Required Skills:

  • 3 years active directory
  • 3 years supporting enterprise systems mgmt. – Landesk, Altiris, MS SCCM
  • 3 years MS exchange
  • Understanding of virtualization technologies
  • 2 years Microsoft SQL
  •  Ability to write reports
  • Understanding of virus defense systems and backup and recovery solutions

*Preferred Skills:

  • Knowledge of SANS and Disk Subsystems
  • 2 years with IIS, .Net Java and middle ware applications
  • Extensive knowledge of windows operating system

*Job Responsibilities:

  • Design, engineer, document, and implement distributed enterprise server environments as well as cross training support technicians on new technologies implemented.
  • Successfully work with Executives, Project Managers, System Administrators, Network Engineers, Developers, Business Analysts, System Testers, Desktop Support Technicians, and end users in the implementation of small and large IT solutions.
  • Work closely with developers to promote code from development environments, test environments, training environments, and through to production environment.
  • Learn quickly and show initiative when needed to implement new technologies and when resolving difficult support issues.
  • Manage multiple projects and initiatives with minimal guidance or supervision.
  • Manage support Windows Server Environment.
  • Manage Exchange messaging system including Lync.
  • Performing ticket resolution using Remedy 
  • Implementing, configuring and supporting Microsoft Windows and Linux Servers (including maintaining all server documentation)
  • Performs enterprise systems management for data center also includes some support for desktop environments.
  • Diagnosing and correcting hardware (IBM) and software problems; performance capacity and providing technical support to end-users.
  • Manage data center changes using Remedy Event Management.
  • Manage DFS and File Server, share and folder permissions.
  • Perform application support as necessary
  • Assist/mentor lower tier personnel with Windows troubleshooting.
  •  

*About this project:

n/a not a project  

*Client Specific Requirements:

*No resumes longer than 4 pages

Client Job Description:

Job Title:  Server Support Technician            

Reports To:  Supervisor ITC Operations



 



Department:  ITC Operations                           Exempt

Education:  Bachelor's Degree (BA) from four-year College or university; or five years related experience and/or training; or equivalent combination of education and experience.  One or more of the following certifications MCSE, and / or MCITP is preferred. 

Experience:  5+ years experience administering Active Directory.  3 years supporting an enterprise systems management system (eg. Landesk, Altiris, MS SCCM).  3+ years experience supporting MS Exchange.  Thorough knowledge of virtualization technologies. 2 years of experience with Microsoft SQL Server administration helpful.  Knowledge of SANs and Disk Subsystems is a preferred.  2+ years experience with IIS, .Net, Java, and/or middle ware applications a definite plus.

Other Qualifications:  

  • Ability to design, engineer, document, and implement distributed enterprise server environments.
  • Extensive knowledge of Windows Operating system security.  
  • Experience with virus defense systems and backup and recovery solutions.  
  • Knowledge of IP, VPN, Ethernet, and other LAN technologies. 
  • Ability to respond effectively to the most sensitive inquiries or complaints.  Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
  • Ability to write reports, business correspondence, and procedure/support manuals. 
  • Ability to define problems and collect data, establish facts, and draw valid conclusions.   

Duties and Responsibilities:

  • Design, engineer, document, and implement distributed enterprise server environments as well as cross training support technicians on new technologies implemented.
  • Successfully work with Executives, Project Managers, System Administrators, Network Engineers, Developers, Business Analysts, System Testers, Desktop Support Technicians, and end users in the implementation of small and large IT solutions.
  • Work closely with developers to promote code from development environments, test environments, training environments, and through to production environment.
  • Learn quickly and show initiative when needed to implement new technologies and when resolving difficult support issues.
  • Manage multiple projects and initiatives with minimal guidance or supervision.
  • Manage support Windows Server Environment.
  • Manage Exchange messaging system including Lync.
  • Performing ticket resolution using Remedy 
  • Implementing, configuring and supporting Microsoft Windows and Linux Servers (including maintaining all server documentation)
  • Performs enterprise systems management for data center also includes some support for desktop environments.
  • Diagnosing and correcting hardware (IBM) and software problems; performance capacity and providing technical support to end-users.
  • Manage data center changes using Remedy Event Management.
  • Manage DFS and File Server, share and folder permissions.
  • Perform application support as necessary
  • Assist/mentor lower tier personnel with Windows troubleshooting.
  • Other duties as assigned by management.



 



 



Completed by:  Ed Thomas



Date:  3-1-12



 



Physical Requirements Summary

This position will require exertion of up to 40 pounds of force or lifting occasionally.

Specific Requirements

Task Description

Lift / Carry 1

This position must be able to lift files, forms, office supplies or other boxes from the file cabinet to the floor or from the floor to shelves and file cabinets.  Requires vertically transferring boxes weighing up to 20 pounds from 28' to 1' or 1' to 28' occasionally.  Requires the ability to lift rack mountable servers and other datacenter devices.

Sit 1

This position requires sitting for extended periods of time.  Requires tolerance of seated position frequently.

Hand 1

Hand and finger dexterity required constantly in the general use of office equipment. 

Hand 2

Bilateral coordination required frequently when typing on a keyboard. 

Hand 3

Eye hand coordination required constantly when using computer, telephone and other office equipment.

Visual Sense

Required

Auditory Sense

Required

Verbal

Must be able to speak

Mental

Must be able to read and comprehend

Mental

Must be able to write

Mental

Must be able to use and comprehend basic math calculations



 



 


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