Senior Voice Engineer in Tempe, AZ at MDI Group

Date Posted: 6/20/2018

Job Snapshot

  • Employee Type:
  • Location:
    Tempe, AZ
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:

Job Description

Senior Voice Engineer

Location: Tempe, AZ


Focus is on Polycom/Skype engineering experience, network background, Avaya VoIP

Sr. Voice/Video Engineer - This role should provide exceptional technical and/or analytic support in identifying, analyzing, and resolving problems of moderate to highly complex business communication systems. Self-directed, making major contributions to teams, and contributes significantly to client satisfaction. Takes responsibility for project deliverable. Interfaces directly with project teams that include resources both inside & outside the company, recognizes business opportunities and helps to develop them. Recognized as a subject matter expert within areas of expertise, and/or is certified in one or more technology areas. Capable of diagnosing and evaluating complex issues. Work is performed with minimal direction and reviewed by management. Provide solutions to a diverse range of complex problems. The person needs an ability to share and communicate ideas clearly, both orally and in writing, to executive staff, business sponsors, and technical resources in clear concise language at the level appropriate for each group. The Sr. Voice/Video Engineer is the person who organizes the development effort of a systems solution. Sr. Voice/Video Engineer has lead multiple projects through the Software Development Life Cycle and has performed in a variety of different roles in the life cycle. The Sr. Voice/Video Engineer is an expert in many categories. They should have hands-on experience across several disciplines. They have a broad understanding of a variety of hardware platforms including Polycom Video infrastructure and endpoints, Skype for business audio and video conferencing and calling, Office365, Avaya VoIP and Contact Center platforms, and Cisco routing and switching. 
Specific skills and knowledge required to fulfill the job: 
Deep understanding and experience with Polycom Video Conferencing infrastructure and endpoints including RMX, DMA, Content Connect and Skype for Business integration 
Experience with Polycom/Skype for Business integration, architecture, and design. 
Deep knowledge and experience with design, architecture & implementation of Avaya Contact Center 
product sets and associated technologies. 
Experience and working knowledge of Avaya CC as it integrate with or other CRM solutions including technology design and implementation. 
Architectural knowledge of Avaya product sets in CC space. 

Key attributes required to be successful 
o Has a proven background of facilitating meetings / activities and achieving mutually agreed 
o Open with sharing knowledge and experience with peers. 
o Proven ability to work in collaborative team environment 
Complexity of Role/Empowerment: 

• Exercise of judgment beyond standard practice in relation to development & validation of complex designs 
• Ability to evaluate fine detail as well as bigger picture risks in relation to proposed designs & architectures. 
• At least 3 years experience in design and implementation of Polycom Video Conferencing infrastructure 
At least 3 years experience in design and implementation of Skype for business, Microsoft OCS/Lync voice/video infrastructure 
At least 3 years experience in use of Avaya Voice and data products in designing, 
developing and delivering CC & IVR solutions 
• At least 3 years experience in use of Avaya telephony switch and routing 
equipment, in designing, developing and delivering telephony solutions 
• At least 3 years experience in Working knowledge of Cisco networking operations


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