Senior Technical Support Analyst in Irving, TX at MDI Group

Date Posted: 7/25/2018

Job Snapshot

Job Description


MDI Group is a premier IT workforce solutions provider with more than 25 years of expertise in finding “best fit” IT talent for mid-sized to Fortune 500 clients. We have established relationships with our clients and work directly with the hiring managers. Why MDI Group?...You can expect that we will learn what is most important to you in your job search and match that to the needs of our clients. We offer career coaching and resume services, skills certifications, interview preparation skills, health benefits and a 401K plan. We are currently interviewing for the following contract to hire position:

Aloha POS Support Lead
Contract to Hire
Irving, TX

Essential Qualifications
Required

•5+ years’ experience with direct customer POS technical support

•Experience conferring with technical and functional experts at all levels of the enterprise in a problem-solving environment

•Experience in ITIL and customer service principles; ITIL Foundations Certification; POS systems (Aloha preferred)

•Excellent knowledge of MS Windows desktop operating systems (Windows 7, 8 & 10) and business applications suites

•Strong knowledge of Active Directory, Office 365 Email, Exchange 2003/2010, Windows Server 2003/2008/2012

•Ability to work in stressful situations

•Ability to work flexible schedule, including weekend on-call rotation
 
Preferred

•Competency in use of ServiceNow service management ticketing tool

•Restaurant or retail background a plus
 
Edward Cusack
Sr. Technical Recruiter
MDI Group
O :: 214.231.7486
A :: 1701 Legacy Dr. Suite 1200 
Frisco, TX  75034

See our new look and learn why more than 25 years of IT
focus makes MDI Group different at www.mdigroup.com!
 


A GREAT PLACE FOR GREAT PEOPLE TO WORK

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