Salesforce Engagement Manager in Charlotte, NC at MDI Group

Date Posted: 5/30/2018

Job Snapshot

Job Description


Salesforce Engagement Manager
Contract to Hire
Charlotte, NC

What you will be doing: 
Our client is looking for someone to lead their Salesforce implementation engagements. 
The Salesforce Engagement Manager will collaborate with CRM enablement team members and is responsible for ensuring that project activities are on point and performance metrics meet or exceed client goals and expectations. 
This role requires a self-motivated leader proficient in Cloud technologies who can embrace the dynamics of a rapidly expanding customer base.
Serve as the main driver of the client relationship and project communication.
Share best practices and consulting to clients throughout duration of the project.
Own and execute the project according to the methodology.
Participate in training design, documentation and delivery efforts.
Set and manage expectations of project activities, timelines and deliverables.
Facilitate client feedback and demonstrate client advocacy; building loyal and trustworthy relationships.
Maintain client satisfaction consistent with standards.
Assist with identifying opportunities for account growth.
Document and gain approval for customer requirements definition.
Develop implementation solution documentation and participate in completion.
Review and ensure deliverables are high-quality and exceed client expectations.
Produce a detailed project plan to match customer requirements.
Manage the project plan, budget, timeline, resources, weekly status reports, and scope.
Understand and effectively communicate both client and internal project goals.
Provide client needs and requests to the team for exploration.

Requirements: 
Bachelor’s degree or equivalent years of professional experience in a relevant field.
2+ years of Salesforce consulting experience.
2+ years of project management experience with packaged software or custom development implementations.
Experience in Waterfall (SDLC) and Agile (Scrum) approaches to project management.
Ability to understand the business requirements and convert them into CRM solution requirements.
Experience in professional services/consulting organization.
Strong presentation, communication and negotiation skills.
Proven ability to manage project budgets. 

Plus: 
SFDC Certifications Sales Cloud, Service Cloud, DEV


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