Salesforce Engagement Manager in Charlotte, NC at MDI Group

Date Posted: 11/9/2018

Job Snapshot

Job Description

Salesforce Engagement Manager
Charlotte, NC

Our Client is actively seeking a trailblazer to lead our Salesforce implementation engagements. The Salesforce Engagement Manager will collaborate with CRM enablement team members and is responsible for ensuring that project activities are on point and performance metrics meet or exceed client goals and expectations. This role requires a self-motivated leader proficient in Cloud technologies who can embrace the dynamics of a rapidly expanding customer base.

What you will be doing:
Client Management

  • Serve as the main driver of the client relationship and project communication
  • Share best practices and consulting to clients throughout duration of the project
  • Own and execute the project according to the Client methodology
  • Participate in training design, documentation and delivery efforts
  • Set and manage expectations of project activities, timelines and deliverables
  • Facilitate client feedback and demonstrate client advocacy; building loyal and trustworthy relationships
  • Maintain client satisfaction consistent with Clients standards
  • Assist with identifying opportunities for account growth

Administration & Project Management

  • Document and gain approval for customer requirements definition
  • Develop implementation solution documentation and participate in completion
  • Review and ensure deliverables are high quality and exceed client expectations
  • Produce a detailed project plan to match customer requirements
  • Manage the project plan, budget, timeline, resources, weekly status reports, and scope
  • Understand and effectively communicate both client and internal project goals
  • Provide client needs and requests to the team for exploration
  • Work with the team to ensure project activities align with strategy

Must Have:

  • Must be collaborative, organized and analytical, have strong presentation and communication skills and able to manage priorities
  • 2 or more years of Salesforce consulting experience preferred
  • Ability to understand the business requirements and convert them into CRM solution requirements
  • 2 or more years project management experience with packaged software or custom development implementations
  • Bachelor’s degree or equivalent years of professional experience in a relevant field
  • Experience in professional services/consulting organization
  • Experience in Waterfall (SDLC) and Agile (Scrum) approaches to project management
  • Strong presentation, communication and negotiation skills
  • Proven ability to manage project budgets
  • Strong presentation and communication skills
  • SFDC Certifications Sales Cloud, Service Cloud, DEV, other, preferred (now Service Cloud is a must have)
  • Communication skills must be top notch for this position as it is customer facing and the person will be required to handle presentations


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