PTC OC Analyst - TIER I (PTC Help Desk) in Fort Worth, TX at MDI Group

Date Posted: 7/6/2018

Job Snapshot

Job Description

MDI Group is a premier IT workforce solutions provider with more than 25 years of expertise in finding “best fit” IT talent for mid-sized to Fortune 500 clients. We have established relationships with our clients and work directly with the hiring managers. Why MDI Group?...You can expect that we will learn what is most important to you in your job search and match that to the needs of our clients. We offer career coaching and resume services, skills certifications, interview preparation skills, health benefits and a 401K plan. We are currently interviewing for the following contract position:

PTC OC Analyst - TIER I (PTC Help Desk)


Fort Worth, TX

Successful applicant MUSTS –

  • Possess ability to learn and understand overall PTC network at a system level
  • Be an effective verbal and written communicator
  • Be willing and able to work with a team in a highly stressful environment 


Perform daily activities of the NCS PTC Operations Center, which include but are not limited to the following: 

  • Monitor, interpret, and properly react to alerts and alarms from the Network Management System (NMS)
  • Initiate problem resolution processes to correct abnormalities, working closely with NOC, Signal (SOC) Telecommunications (TSOC), Mechanical, Vendors,other Railways and railway personnel as necessary 
  • Provide leadership and exercise resourcefulness in accomplishing repairs to the PTC infrastructure 
  • Interact with field personnel, executive leadership, train dispatchers, government agencies, and law enforcement agencies in a professional manner
  • Provide technical assistance for other individuals as needed to produce required results. These individuals may be other employees, contracted services providers, or suppliers of products or services and may or may not be located in Fort Worth
  • Accurately document and report issues and actions taken in the resolution process
  • Perform data management duties (database entry)
  • Provide PTC statistical reporting as required (database query)
  • Research, compile, develop, and summarize material for reports on a frequent or recurring basis
  • Assist with installation, configuration and testing of system hardware, software, operating systems and management systems
  • Perform safety critical duties as required by Federal Code of Regulations parts 214, 234, and 236
  • Perform other duties as required


  • Network Operations experience in one or more of the following departments, Signal, Telecommunications, and/or Mechanical departments is a plus
  • Experience with computer networking, radio communications, locomotive ‘On Board’ electronic systems or railway ‘Signaling’ systems is desired
  • A Bachelor of Science or a Technical degree in Electronics, Computer Science or related technical field is strongly desired but not required
  • Be comfortable using Microsoft office products such as Access, Excel, Outlook, Power Point, and Word
  • Be familiar with Linux OS and commands
  • Ability to communicate at appropriate levels within the organization and fit information delivery to the audience
  • Applicant should posses an ability to type 40 WPM or more

See our new look and learn why more than 25 years of IT focus makes MDI Group different at!


Search IT Jobs