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Program Manager in Phoenix, AZ at MDI Group

Date Posted: 5/9/2019

Job Snapshot

  • Employee Type:
  • Location:
    Phoenix, AZ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


The IT Program Management Office primarily is responsible for ensuring successful execution and management of the IT projects and programs across cross-functional business units and IT. PMO ensures projects remain on-time, on-budget and deliver expected results.

Program Manager 1 position within the IT Program Management Office (PMO) will be responsible to utilize program management disciplines across Agile and Waterfall methodologies to deliver projects that optimize IT investments supporting International business strategies.  Manage programs/projects ensuring the overall successful delivery of IT-related project efforts across various IT Domains.  Build and maintain relationships with IT and key business areas that rely on successful IT project implementation. Guide the execution and governance across projects / programs in addition to providing status and financial reporting at a project / program / portfolio level.


Program Management: Plan and facilitate complex, high priority, business sponsored IT projects/programs delivery.

Duties include but are not limited to: Compiling high-level project / program plans, developing and managing budgets / timelines / schedules, assessing impacts, issues, risks, driving mitigation strategies, identifying stakeholders and coordinating cross-team and vendor dependencies.  Role includes end-to-end program management including cross functional deliverables with focus on complex, internal/external interdependency management.

Lead and control budgets, project scope, timeline, quality, and costs. Analyze issues and risks, and lead in developing and implementing mitigation plans and solutions in partnership with the impacted stakeholders. Lead proper change controls and escalate when needed. Responsible that phase gate controls are met for projects to precede.

Act as Scrum Master for teams as needed to include the following:

Organizing and facilitating project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings.

Tracking and communicating team velocity and sprint/release progress.

Removing roadblocks/impediments to teams’ progress

Assisting the team in making appropriate commitments through story selection and task definition.

Serving as a liaison between technical and non-technical departments.

Assisting with backlog maintenance, prioritization and resolution of defects/bugs.


Responsible for project / program / portfolio reporting and communications, ensuring project team, stakeholders, and management are properly informed through specific channels providing consistent standards and visibility with reporting tools and dashboards. Develop relationships at all levels of the organization, acting as a trusted partner.  Duties include but are not limited to: periodic updates & portfolio reporting on project financials and status; provide input to steering committee meetings and facilitate project team meetings.


Leverage IT Planning and PMO methodology & tools to effectively perform project management functions while supporting the maturation of IT Planning & PMO methodology.  This includes refining the IT Planning & PMO processes, procedures, templates, and functionality within supporting tools & applications.


Bachelor’s degree and/or minimum 5+ years of demonstrated project/program experience managing programs or projects; or equivalent formal education in project management

(PMP) Project Management Professional or (CSM) Certified Scrum Master is preferred

In depth understanding of project, program and portfolio management best practices

In depth understanding of project of Agile Methodologies including but not limited to Scrum, Kanban and Scaled Agile Framework (SAFe)

Strong software development lifecycle (SDLC) experience in complex multi-system projects

Successful experience planning, scheduling, and implementing infrastructure projects

Demonstrated success in delivering complex, end-to-end projects and/or programs


Excellent, demonstrated leadership skills in traditional and Agile software development environments.

Excellent, demonstrated relationship management skills.

Strong, demonstrated project and program management skills in service/product-based industry.

Strong financial acumen with managing IT project budgets.

Strong process improvement and change agent experience.

Excellent verbal, written, listening and presentation communication skills.

Excellent time management, project management and organizational skills.

Strong analytical and problem-solving skills to include reasoning skills such as storage, retrieval, matching and execution skills.

Demonstrated people leader skills in project, program, or PMO work environment.

Proficient in the use of MS Office applications such as Outlook, Word, PowerPoint, Visio and Exc; in the use of project management software such as Clarity, and development tools such as Rally.


Ability to make measurable progress on multiple high priority tasks simultaneously

Ability to coach and provide leadership guidance to others

Ability to lead process/procedural enhancements to successful completion

Ability to work both independently collaboratively with customers, peers and other stakeholders

Ability to understand and analyze complex problems with multiple complex variables

Ability to interface effectively with stakeholders at all levels across the organization

Ability to model Values & Performance Principles of accountability, collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect


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