Professional Systems Support Analyst in Austin, TX at MDI Group

Date Posted: 9/28/2018

Job Snapshot

Job Description


Professional Application Support Analyst

Austin, Texas

**Cannot require current or future work visa sponsorship**

Professional Application Support Analyst will work with a number of business partners in the finance and accounting space to support a variety of financial applications.  This role will be responsible for identifying and troubleshooting complex system issues across a range of technologies. The ideal candidate will have a good understanding of the business processes that each of our systems impacts and be able to communicate and translate system impacts to non-technical and business users. They should be able to work with Microsoft and Oracle Databases at a high level to query multiple tables and research data issues with support from our business partners. An understanding of Agile and ITIL is strongly desired but not required. A cursory understanding of SOX compliance is also preferred.

Key Necessities

  • Troubleshooting
  • SQL queries
  • Financial Systems Support
  • Database Tables experience (SQL Server and Oracle Databases)

Required

  • Adept in writing SQL queries and optimization of SQL
  • Works with both Oracle and SQL Server databases (11g/2012 R2 or greater)
  • Experience supporting retail financial systems
  • Experience with Job Scheduling Tools (Tidal is preferred)
  • Strong Microsoft Excel skills
  • Experience with managing ticket queues (Tier 2 and 3)
  • Experience developing knowledge documentation
  • Strong written and verbal communication skills (Business Partner facing position)
  • Strong understanding of retail financial systems (POS, Reporting, GL, etc.)
  • Strong work ethic – Will be on call and must respond to calls and alerts
  • Strong data analysis skills
  • Ability to multitask

Preferred

  • Experience with Agile/DevOps methodologies
  • Experience with ITIL ITSM
  • Ability to work in an ever changing environment
  • Desire to make a positive impact on the team and organization as a whole
  • Excellent interpersonal skills with proven ability to work in a collaborative environment

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