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Platinum Technology Support Specialist in Phoenix, AZ at MDI Group

Date Posted: 2/7/2019

Job Snapshot

Job Description

Platinum Technology Support Specialist

Location: Phoenix, AZ


A Platinum Technology Support Specialist performs moderately complex analytical and technical work in the planning, installation and maintenance of new and existing personal computer systems, peripheral devices and software applications for executives. An individual also supports, maintains and provides technical services for web conferencing and broadcast events, executive meetings and special campus operational activities throughout. 


• Serve as the primary technology liaison for executive leadership and additional assigned end users to ensure that all aspects of end users’ applications and equipment, including PC and MAC operations, are performing at optimal levels. Provide appropriate software, hardware, teleconferencing, and telephony training as necessary. Escalate issues and collaborate with the Asset Management team, as required, to order new or replacement hardware 
• Consult with end users to understand specific technology needs for an executive(s); determine or assist in determining appropriate hardware or software solutions. Troubleshoot and perform any necessary research regarding any issues or difficulties being experienced and rectify in an expeditious manner to minimize disruption for executives. May interface with various IT departments to analyze and resolve technical issues, and to provide end user access and authorization for various systems and/or applications, ensuring appropriate security protocols and followed. 
• Actively support leadership events such as Town Halls, off-site leadership conferences and meetings, and graduations as requested. 
• Maintain and operate from a shared planning and calendaring system for all executive support services; prepare progress reports on worked performed, including installation procedures, to ensure that all daily activity is captured correctly to allow other team members to seamlessly continue any follow-up work; track customer service levels. 
• Participate in the planning and evaluation of existing applications and systems; present research findings and recommendations to management. 
• Install, configure or re-configure PC hardware and software as requested or apparent. Maintain an adequate spare parts inventory of systems, subsystems and component parts used for repair work. 
• Participate in the strategic planning, coordination and implementation of system support activities to ensure all requirements for executive support are accounted for. 
• Perform other duties as assigned or apparent. 

Basic Requirements: 

• Bachelor’s degree in information technology or related field, and 3 years of personal computer technical experience, including advanced troubleshooting for PC and MAC, microcomputer environments, network operations and telecommunications; OR 
• High School Diploma and 5 years of personal computer technical experience, including advanced troubleshooting for PC and MAC, microcomputer environments, network operations and telecommunications 
• A+ certification 

Additional Qualifications: 

• One or more courses in Core Microsoft Technologies education, preferably related to O365 applications 
• Ability to relay moderately complex technical information to a non-technical executive and an ability to interact effectively with end users understand and resolve all technology related issues 
• Personal presence and work style to effectively and efficiently work with senior level executives in managing all technology requirements for office and meeting/conference-related use


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