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Network Operations Specialist (Washington, MO) in Troy, MO at MDI Group

Date Posted: 2/6/2019

Job Snapshot

  • Employee Type:
  • Location:
    Troy, MO
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Network Operations Specialist
Washington, MO
Contract to hire

What you will be doing:

  • Perform pro-active monitoring of network elements, alarms, and alerts to identify those components/elements that may lead to, or already are, causing service degradation or failure. Accomplish this through use of monitoring and management system(s) and associated assets on a continuous (rotating shifts) basis
  • Monitor the network systems and applications for events and outages, create and route tickets to the appropriate break/fix team and communicate events and outages to the Ministry
  • Monitor weather conditions across the ministry and escalate to appropriate communication levels
  • Interface with users and technical teams in support of both routine and reactionary monitoring situations
  • Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs
  • Use run-book steps for first level break/fix restoration needs
  • Initiate conference bridges for outages as part of the outage management process
  • Support team members in dealing with large scale network events

Must Have:

  • Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
  • 3 or more years of experience administrating networks
  • Must have a desire to learn
  • Candidates must meet or exceed all minimum criteria above
  • Good knowledge of troubleshooting, identification, isolation, and resolution of network issues 
  • Foundational knowledge of ITILv3 principles and HIPAA compliance
  • Strong customer service skills
  • Excellent written and verbal communication skills
  • Proven analytical skills
  • Ability to multi-task and manage projects from beginning to end
  • Previous experience troubleshooting Business or personal PC hardware/software


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