Job Description

Network Operations Specialist
Washington, MO
Contract to hire

What you will be doing:

• Perform pro-active monitoring of network elements, alarms, and alerts to identify those components/elements that may lead to, or already are, causing service degradation or failure. Accomplish this through use of monitoring and management system(s) and associated assets on a continuous (rotating shifts) basis
• Monitor the network systems and applications for events and outages, create and route tickets to the appropriate break/fix team and communicate events and outages to the Ministry
• Monitor weather conditions across the ministry and escalate to appropriate communication levels
• Interface with users and technical teams in support of both routine and reactionary monitoring situations
• Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs
• Use run-book steps for first level break/fix restoration needs
• Initiate conference bridges for outages as part of the outage management process
• Support team members in dealing with large scale network events

Must Have:

• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
• 3 or more years of experience administrating networks
• Must have a desire to learn
• Candidates must meet or exceed all minimum criteria above
• Good knowledge of troubleshooting, identification, isolation, and resolution of network issues 
• Foundational knowledge of ITILv3 principles and HIPAA compliance
• Strong customer service skills
• Excellent written and verbal communication skills
• Proven analytical skills
• Ability to multi-task and manage projects from beginning to end
• Previous experience troubleshooting Business or personal PC hardware/software