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Network Engineer/Controller in Fort Worth, TX at MDI Group

Date Posted: 4/16/2019

Job Snapshot

Job Description

Network Engineer / Controller
Fort Worth, TX

Seeking a Network Controller / Engineer who will be responsible for monitoring and taking corrective action on infrastructure within a 24/7/365 NOC environment.  The Tier1 team is responsible for supporting the IP network and telecommunications infrastructure nationwide.

What You Will Be Doing:

  • Monitoring network and telecommunications infrastructure using CA Spectrum and various other tools.
  • Provide tier I and / or tier II network support and escalate as needed
  • Assist with managing incidents of all severity
  • Severity 2 incidents include an MTTR goal of two hours
  • Assist and / or lead outage bridges as needed
  • Take inbound support calls from internal campus and field customers as needed
  • Create incidents and tasks via Remedy; will also work with PBI and CRQ
  • Record detailed and accurate customer and problem information in incidents

Must Haves:

  • Must be able to work any assigned shift in a 24/7/365 environment including weekends and holidays; must be flexible with changing shifts as needed
  • Remedy Incident Management
  • Telecommunications and / or IP network job related experience
  • Must be proficient typing
  • Excellent written and verbal communications skills 
  • Independent problem solver and strong team player capable of making solid fact-based decisions under pressure
  • Strong troubleshooting skill; solid understanding of network fundamentals and concepts


  • Cisco CCNA and / or on the job experience managing and supporting Cisco technology
  • Telecommunications, RF, Microwave, Wi-Fi
  • Railroad
  • Fast paced environment
  • Service Desk


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