Network Engineer/ Controller in Fort Worth, TX at MDI Group

Date Posted: 6/11/2018

Job Snapshot

Job Description

The BNSF Technology Services Operations Center (TSOC) is seeking a Network Controller/Engineer who will be responsible for monitoring and taking corrective action on infrastructure within a 24/7/365 NOC environment.  The Tier1 team is responsible for supporting the BNSF IP network and telecommunications infrastructure nationwide.

Responsibilities Include:
• Monitoring network and telecommunications infrastructure using CA Spectrum and various other tools.
• Provide tier I and/or tier II network support and escalate as needed
• Assist with managing incidents of all severity
o Severity 2 incidents include an MTTR goal of two hours
o Assist and/or lead outage bridges as needed
• Take inbound support calls from internal campus and field customers as needed
• Create incidents and tasks via Remedy; will also work with PBI and CRQ
• Record detailed and accurate customer and problem information in incidents

• Must be able to work any assigned shift in a 24/7/365 environment including weekends and holidays; must be flexible with changing shifts as needed
• Remedy Incident Management
• Telecommunications and/or IP network job related experience
• Must be proficient typing
• Excellent written and verbal communications skills
• Independent problem solver and strong team player capable of making solid fact-based decisions under pressure
• Strong troubleshooting skill; solid understanding of network fundamentals and concepts

Preferred Experience:
• Cisco CCNA and/or on the job experience managing and supporting Cisco technology
• Telecommunications, RF, Microwave, Wi-Fi
• Railroad
• Fast paced environment
• Service Desk


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