NetSuite ERP Support Analyst in Coppell, TX at MDI Group

Date Posted: 5/25/2018

Job Snapshot

Job Description

MDI Group is a premier IT workforce solutions provider with more than 25 years of expertise in finding “best fit” IT talent for mid-sized to Fortune 500 clients. We have established relationships with our clients and work directly with the hiring managers. Why MDI Group?...You can expect that we will learn what is most important to you in your job search and match that to the needs of our clients. We offer career coaching and resume services, skills certifications, interview preparation skills, health benefits and a 401K plan. We are currently interviewing for the following contract to hire position:

NetSuite ERP Support Analyst 
Contract to Hire
Coppell, TX

As an ERP Support Analyst, you will provide User Support, working directly with the application development and end user community to analyzing incidents and events, fulfilling requests, and resolving problems with NetSuite ERP and CRM functionality.

•    Analyze work submitted through our IT Service Management tool, managing priorities, and providing accurate and timely responses with resolutions and updates to the user community and technical staff
•    Decompose problems that require development into clear User Stories for the develop team to prioritize accordingly, and so that the user community is kept up to date
•    Proactively maintain and enhance the support knowledgebase creating, reviewing, and organizing knowledgebase articles in lockstep with the development release cycle

•    Understanding of IT Service Management concepts including incident, problem, event, knowledge, change, and release management
•    Understanding of scrum and agile development methodologies
•    Ability to be a quick problem solver
•    Outstanding client management skills and the ability to work with customers to execute on an implementation plans
•    Excellent communication on both technical and non-technical contexts
•    Ability to work under deadlines in a fast-paced environment while prioritizing competing demands
•    Expertise understanding customer and technology needs and decomposing these needs into concise requirements

•    Experience with Financial, Logistics, and CRM Business Applications required
•    Experience with Oracle NetSuite or similar SaaS ERP a plus
•    Experience troubleshooting and resolving data, system and performance issues
•    Experience with modern cloud Integration architecture experience with platforms such as MuleSoft, Dell Boomi, Jitterbit, Snaplogic or similar a plus 
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