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Member Services in Chandler, AZ at MDI Group

Date Posted: 6/10/2019

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Chandler, AZ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    6/10/2019

Job Description


Responsibilities

  • Provide accurate, friendly, and responsive service to members that meet or exceed Service Level Agreements.
  • Resolve incoming member requests and inquires via telephone, email, and/or social media.
  • Provide light technical support for members including UN/PW resets, browser/operating compatibility evaluation and courseware tutorials.
  • Process in-policy member requests for cancellations and retests, and make resolution-oriented and fair recommendations for out-of-policy requests.
  • Fully document inquiries and resolutions.
  • Identify and report unusual inquiry trends. 

Preferred Skills and Experience

  •          Friendly and resolution focused interpersonal skills.
  •          Articulate verbal and written communication skills.
  •          Experience navigating various business systems to support customer inquiries.
  •          Problem solving skills.
  •          Interest in fitness and training preferred.
  •          Certified Personal Training (CPT certification) highly desired.

Minimum Basic Qualifications

  •          Minimum of 2 years of customer service.
  •          High school graduate or equivalent.

A GREAT PLACE FOR GREAT PEOPLE TO WORK

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