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IVR Developer in Fort Worth, TX at MDI Group

Date Posted: 6/10/2019

Job Snapshot

Job Description


IVR Developer
Contract to Hire
Fort Worth, TX

What You Will Be Doing:

  • Genesys IVR application development from inception through transition
  • This position is responsible for leveraging technology to solve business problems by participating in all phases of the IVR development process from inception through transition

Must Haves:

  • Bachelor degree with an emphasis on IS / IT / CS or a minimum of 3 years of progressively responsible positions in contact center software, telecom and network technology
  • IVR application development experience on Genesys GVP using Nuance ARS, TTS, Speech Server, Nuance Dialog modules
  • Proficient hands-on experience with Java / JavaScript / Web services 
  • 3+ years professional knowledge and experience in the design, configuration and implementation of Genesys 8.x Framework, CIM, SIP Server, Multi-Channel Routing, Web Chat 
  • Well-rounded with experience in multiple contact center technologies including CTI, SIP and Genesys SIP Server, Call Routing and Historical Reporting, Genesys Workspace Call Recording, VoIP technology, and CRM and IVR solutions 
  • Solid analytical skills, problem determination, and resolution recovery processes 
  • Ability to interface and cultivate excellent working relationships with technology teams, business analysts, and vendors 

Desired:

  • Possess current Genesys certifications
  • Experience integrating Genesys with third-party applications including but not limited to Salesforce

Duties will include:

  • Rotating 24/7 on-call support

A GREAT PLACE FOR GREAT PEOPLE TO WORK

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