IVR Developer in Fort Worth, TX at MDI Group

Date Posted: 7/10/2019

Job Snapshot

Job Description




Job AD | Position ID: 601521



Recruiter Email: lfarless@mdigroup.com



Company Address: Fort Worth, TX



Title: IVR Developer



Job Description

This position is responsible for working with the Contact Center Technology team in leveraging technology to solve business problems at our company by participating in all phases of the contact center development process from inception through transition utilizing the Genesys platform. The team is dedicated to developing, maintaining and supporting the call routing solutions for the enterprise within an ever-changing fast-paced environment. The team partners with all call center business units to fully understand and implement the unique call routing solutions that best suits the businesses need.



Required Skills & Experience

•    4+ years of professional hands-on experience with Java/JavaScript/Web services 

•    2+ years professional knowledge and IVR application development experience.

•    Solid analytical skills, problem determination, and resolution recovery processes 

•    Ability to interface and cultivate excellent working relationships with technology teams, business analysts, and vendors 

•    Bachelor degree with an emphasis on IS/IT or a minimum of 3 years of progressively responsible positions in contact center software, telecom and network technology.

•    Rotating on-call support.

Preference will be given to individuals who have additional experience with the following:
•    Extensive Genesys GVP using Nuance ARS, TTS, Speech Server, Nuance Dialog modules experience

•    Extensive VXML experience 

•    Extensive SQL querying experience

•    Possess current Genesys certifications

•    Experience integrating Genesys with third-party applications including but not limited to Salesforce.



The Offer

  • Contract Duration: 6 month contract to hire

You will receive the following benefits:

  • Medical & Dental Insurance
  • Health Savings Account (HSA)
  • 401(k)
  • Paid Sick Time Leave
  • Pre-tax Commuter Benefit 

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.


A GREAT PLACE FOR GREAT PEOPLE TO WORK

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