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IT Technician in Greensboro, NC at MDI Group

Date Posted: 1/10/2019

Job Snapshot

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Job Description

IT Technician
Greensboro, NC
Direct Hire

MDI Group is seeking an IT Technician who would be responsible for ensuring the day to day operations for end user applications and equipment. They will be a point of contact at client’s sites most of the time, providing desk-side and remote assistance in resolving Tier I and Tier II technology support issues when possible and escalating to the appropriate personnel when necessary. May require expertise in commonly used business applications. This position will work at a location in Greensboro each week to support our client.

To receive calls for assistance from staff by phone, email or in person and to log, resolve or distribute those calls to the appropriate IS staff.
Perform hands on updates, repairs, configuration and end user training of corporate IS equipment, to include Computers, Mobile Devices, Multi-Function Copiers, Telecommunication/Collaboration devices and Audio/Visual technologies.
Corporate application account administration in compliance with established policies and procedures.
Create and update procedures for both IS and our internal customers. These include not only technical but also business processes.
Carries out duties in compliance with established business policies.

This position interacts with all areas and levels of the company, including consultants, vendors, and external customers.

Community College, Computer Training Center or equivalent experience.
One to three years working in a Technical Support/Service Desk environment preferred

In depth knowledge of Windows Operating Systems to include: Windows XP/7/8/10.
In depth knowledge of installation, configuration and troubleshooting of PC hardware components.
In depth knowledge of various Windows desktop/server applications such as Microsoft Office, Adobe
Strong familiarity with networking technologies, including TCP/IP, DHCP, WINS, DNS and SMTP.
Familiarity with supporting and troubleshooting mobile devices.
Experience with systems administration, including system maintenance, workstation support, internet connectivity, security services and active directory.
Ability to conform to standard entry ticket entry processes regarding the ticket management system.
Ability to effectively communicate, both orally and written.
Excellent customer service and interpersonal skills.
Ability to multi-task and work well under pressure.
This position will work under general supervision with latitude for independent judgment.
A high degree of attention to detail and technical ability is required to resolve issues with corporate IS equipment and software while maintaining a high level of customer service.
Ability to accurately identify issues necessary for escalation to internal resources is also essential to the success of this position.


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