IT Technical Support in Atlanta, GA at MDI Group

Date Posted: 6/7/2018

Job Snapshot

Job Description


Our client has an immediate need for a Technical Network Support Engineer for their office in the northwest area of metro Atlanta. This is a contract to hire role. Primary responsibilities will be to assist the Information Technology department with all aspects of technology. Duties include user support, computer setup, maintenance and service, audio/visual, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs both in the office and at remote sites.

Responsibilities:

  • Provide a high level of customer service while supporting staff in a fast-paced environment
  • Support includes, but is not limited to, Macs (primarily), PC’s, AV, smart-phones, phone and voice mail systems, both in and outside the office
  • Understand and effectively discuss services and software provided by client to customers
  • Assist in preparing and deploying MacBook’s for staff, including configuration and imaging
  • Provide guidance to the use of devices and systems
  • Support a variety of operating systems and applications
  • Coordinate the repair and maintenance of AV, office printers and computing equipment with outside vendors
  • Provide on-site/off-site technical support at special events, e.g., speeches, conferences, offsite meetings, etc.
  • Communicate frequently with end users
  • Maintain configurations of all notebook and desktop computer systems according to established corporate requirements
  • Document and update technology related instructions/procedures/knowledge articles as required
  • Troubleshoot video conference and telecommunications systems in coordination with outside vendors

Requirements:  

  • Post-secondary education in Technology or equivalent experience
  • 1+ years of experience in a technical support role
  • Experience in effectively communicating and presenting technical concepts to management, peer group and staff
  • Experience troubleshooting Mac OS, Windows 7, Windows 10, MS Office Suite, Adobe Creative Cloud, Various Web Browsers, VPN/network connectivity, and Audio-Video systems
  • Ability to diagnose problems and provide solutions and/or escalate to the appropriate person on the corporate IT Team
  • Basic skills in the following areas: MAC/PC/laptop hardware, software, telecommunications, mobile devices, and networking

A GREAT PLACE FOR GREAT PEOPLE TO WORK

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