IT Help Desk Technician in Scottsdale, AZ at MDI Group

Date Posted: 11/13/2018

Job Snapshot

Job Description

IT Help Desk Technician
Contract to Hire
Scottsdale, AZ

What You Will Be Doing: 

  • **This will be a shifted position on our helpdesk.  This position will be a 4 days by 10 hours position working on Wednesday, Thursday, Friday and Saturday (1 Shifted position Thursday – Sunday 7am – 6pm AZ Time or Saturday - Tuesday 7am - 6pm AZ)  
  • Answer/resolve support calls from end users in accordance with our service level agreement
  • User Setups - Network/email account setups, IRIS user setup, Newstar Sales new user setups, MSCRM Toolbox user setups, Lync account setup, Encompass account setups
  • User Account Maintenance - Active Directory/GAL Maintenance, Network password resets, Password resets in Newstar / Newstar Sales Profiler, CRM Toolbox login issue
  • IT Exit Form Process/Tracking
  • Remote Desktop Protocol (RDP) - RDP session resets, RDP published application setups / troubleshoot / support
  • Mobile Devices - Phone/iPad support, Smartphone support, Android support
  • Installs - Printer installations, Network Copier/Scanner support/setup on network
  • Support - MS Office & various software issues, Troubleshoot basic hardware issues, VPN hardware / software troubleshooting, Digital Sales Office support
  • Misc. - Send out I.T. related application/server downtime alerts to users, Assist with conversions and upgrades as needed


  • Two or more years of hands on experience in network, hardware, software administration and telecommunications with remote support experience. 
  • Windows 2010, Windows 8.1, Windows 10
  • Office 2010, 2013, 2016
  • Cisco Firewalls
  • Wireless communications and VPN technologies
  • Proficiency in Microsoft Surface Pro tablets/HP Desktops and various other models of PCs/Tablets
  • Proficiency in Windows 2003/2008 Server
  • LAN/WAN configurations and operations
  • Knowledge of Cisco network equipment to include Routers, Firewall and Switches
  • Clear understanding of protocols and the ability to configure and troubleshoot them
  • (TCP/IP, DNS, WINS, DHCP, EIGRP, SNMP, SMTP, FTP, VPN, BGP, Network Monitor etc.)
  • Background check and drug test required


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