IT Help Desk Technician in Scottsdale, AZ at MDI Group

Date Posted: 10/19/2018

Job Snapshot

Job Description

IT Help Desk Technician
Contract to Hire
Scottsdale, AZ 

What You Will Be Doing:

  • **This position is Monday - Friday 8am-5pm AZ time / this will be a shifted position on our helpdesk  
  • Answer/resolve support calls from end users in accordance with our service level agreement
  • Two or more years of hands on experience in network, hardware, software administration and telecommunications with remote support experience 
  • User Setups
  • Network/email account setups
  • IRIS user setup
  • Newstar Sales new user setups
  • MSCRM Toolbox user setups
  • Lync account setup
  • Encompass account setups
  • User Account Maintenance
  • Active Directory/GAL Maintenance
  • Network password resets
  • Password resets in Newstar/Newstar Sales Profiler
  • CRM Toolbox login issue
  • IT Exit Form Process/Tracking
  • Remote Desktop Protocol (RDP)
  • RDP session resets
  • RDP published application setups/troubleshoot/support
  • Mobile Devices
  • Phone/iPad support
  • Smartphone support
  • Android support
  • Installs
  • Printer installations
  • Network Copier/Scanner support/setup on network
  • Support
  • MS Office & various software issues
  • Troubleshoot basic hardware issues
  • VPN hardware/software troubleshooting
  • Digital Sales Office support
  • Misc.
  • Send out I.T. related application/server downtime alerts to users
  • Assist with conversions and upgrades as needed

Must Haves: 

  • Windows 2010, Windows 8.1, Windows 10
  • Office 2010, 2013, 2016
  • Cisco Firewalls
  • Wireless communications and VPN technologies
  • Proficiency in Microsoft Surface Pro tablets/HP Desktops and various other models of PCs/Tablets
  • Proficiency in Windows 2003/2008 Server
  • LAN/WAN configurations and operations
  • Knowledge of Cisco network equipment to include Routers, Firewall and Switches
  • Clear understanding of protocols and the ability to configure and troubleshoot them
  • (TCP/IP, DNS, WINS, DHCP, EIGRP, SNMP, SMTP, FTP, VPN, BGP, Network Monitor etc.)
  • **Background check and drug test required


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