IT Help Desk Technician - Kylen Murphy has Job # 48199 in Scottsdale, AZ at MDI Group

Date Posted: 6/10/2018

Job Snapshot

Job Description

IT Help Desk Technician

Location: Scottsdale, AZ

Primary objectives of this position are:

Answer/resolve support calls from end users in accordance with our service level agreement. Two or more years of hands on experience in network, hardware, software administration and telecommunications with remote support experience.     

Primary Responsibilities:

User Setups

  • Network/email account setups
  • IRIS user setup
  • Newstar Sales new user setups
  • MSCRM Toolbox user setups
  • Lync account setup
  • Encompass account setups

User Account Maintenance

  • /GAL Maintenance
  • Network password resets
  • Password resets in Newstar/Newstar Sales Profiler
  • CRM Toolbox login issue

IT Exit Form Process/Tracking

Remote Protocol (RDP)

  • RDP session resets
  • RDP published application setups/troubleshoot/support

Mobile Devices

  • Phone/iPad support
  • Smartphone support
  • Android support


  • Printer installations
  • Network Copier/Scanner support/setup on network


  • MS & various software issues
  • Troubleshoot basic hardware issues
  • VPN hardware/software troubleshooting
  • Digital Sales support


  • Send out I.T. related application/server downtime alerts to users
  • Assist with conversions and upgrades as needed


Professional Experience

  • Windows 2010, Windows 8.1, Windows 10
  • 2010, 2013, 2016
  • Cisco Firewalls
  • Wireless communications and VPN technologies

Special Skills, Knowledge, and/or Abilities

  • Proficiency in Microsoft Surface Pro tablets/HP Desktops and various other models of PCs/Tablets
  • Proficiency in Windows 2003/2008 Server
  • LAN/WAN configurations and operations
  • Knowledge of Cisco network equipment to include Routers, Firewall and Switches
  • Clear understanding of protocols and the ability to configure and troubleshoot them
  • (TCP/IP, DNS, WINS, DHCP, EIGRP, SNMP, SMTP, FTP, VPN, BGP, Network Monitor etc.)
  • Background check and drug test required.


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