IT Field Operations Technician-Birmingham or Anniston AL in Birmingham, AL at MDI Group

Date Posted: 7/12/2018

Job Snapshot

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Job Description

IT Field Operations Technician

Birmingham, AL or Anniston, AL


MDI Group is seeking an IT Field Operations Technician for our Client in Birmingham. The IT Field Operations Technician will be responsible for providing excellent customer service and proactive technical expertise to facilitate the implementation of new equipment and operating systems and upgrades to existing computer equipment.

Required Skills & Experience: 

  • Ability to troubleshoot both software and hardware issues both on-site and remotely
  • Ability to troubleshoot multiple operating systems, diagnosing and solving software faults
  • Knowledge of: Computer operating systems and operating computer system peripheral devices
  • Support all aspects of the end user including remote access, systems build and lease term (desktop/laptop) installation and setup and administration of desktops and laptops
  • Support off-site equipment setup, troubleshooting, repair and lease term (desktop/laptop) installation
  • PC/MAC imaging and setup process, mobile device setup, and other types of moves and changes
  • Ordering of PC’s/MAC’s, peripherals, and software as needed maintaining detailed records, including inventories through the ticketing system, and disposing of aged equipment in a timely fashion
  • Initial application troubleshooting for site-specific and fleet applications
  • Basic understanding of cyber security with the ability to respond to alerts and escalations in a timely manner
  • Self-motivated with the ability to effectively manage multiple responsibilities simultaneously
  • Effective oral and written communications skills with the ability to convey complex technical issues in business terms
  • Ability to work independently of direct supervision

Reach out to MDI Group to learn more about this excellent opportunity. 


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