Infrastructure Manager in Spartanburg, SC at MDI Group

Date Posted: 6/12/2018

Job Snapshot

Job Description


Infrastructure Manager
Spartanburg, SC
Direct Hire

The Infrastructure Manager will own the responsibility over the Server & Storage and Network Infrastructure Teams within the IT infrastructure department. The Infrastructure Manager will manage a team of approximately seven system and network administrators. This position requires sharp Windows, networking and general infrastructure skills as well as keen customer support, communication and interpersonal skills. The candidate must be able to drive change to support organization and departmental goals.

Responsibilities: 
Provide leadership to ensure outstanding technical service to all external and internal customers
Manages and coordinates urgent and complicated support issues which may involve other IT functional areas
Act as escalation point for all requests and incidents
Develop and mature phone/ticket escalation process to ensure free flowing escalation and information within the organization
Takes initiative and action to respond, resolve and follow-up regarding end-user issues in a timely manner.
Maintain a high level of focus within the Server & Storage and Network Infrastructure Teams by prioritizing issues and communicating appropriately
Ensure that the Infrastructure and network teams maintains a high level of responsiveness, communication, professionalism and overall staff knowledge
Manage, monitor and report on the services and service levels required to support and deliver an exceptional IT support environment
Pivot between the enterprise PMO and IT, Server & Storage and Network Infrastructure resources for project and production support need
Work closely with infrastructure leads, architect, and director to ensure effective design, implementation and steady-state support of projects and initiatives
Ability to follow a structured change management / deployment methodology

Qualifications:
Minimum of 10+ years Leading / Managing Teams large or small
Minimum 8+ years of hands on technical knowledge and experience with the following:
Multi-domain Windows enterprise environment
Virtual servers in a VMWare environment
JIRA, SCSM, Confluence, or similar ticket tracking and documentation system
Solarwinds, NetFlow or similar network monitoring tools
IT audit and compliance
Core Microsoft technologies including but not limited to Windows Servers, Active Directory, Office 365, MS SQL and core Network/Cisco technologies like LAN/WAN, subnets, firewalls, VLAN's, and VPN using Cisco switches, routers and ASA's
Current SCCM 2012 experience a plus
Advanced network routing & switching a plus
Demonstrated ability to meet deadlines without compromising close attention to detail and accuracy
Assist in formulating and implementing procedures to improve IT service levels
ITIL standard practices and procedures a plus
Must be a team player
Detail oriented and strongly effective analytical skills
Ability to multi-task and work in a deadline driven environment without sacrificing customer service
The ability to quickly assess problems and find workable solutions
The skills to synthesize information, distill relevant facts and reach logical conclusions
Excellent interpersonal, written, and verbal communication skills


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