Helpdesk Technician in Charlotte, NC at MDI Group

Date Posted: 8/29/2018

Job Snapshot

Job Description

Helpdesk Technician
Contract to Hire
Charlotte, NC

What you will be doing:

This position has frequent contact with helpdesk customers, peers, and managers. The person will provide quality telephone support for ISS hardware and software related issues, with a high degree of customer satisfaction and in a timely manner  Perform research, resolve, and respond to highly complex questions in accordance with current standards.
Must Have:

Customer Support – Providing customers with a single point of contact for all ISS Business and  Technical issues
Continuous learning  about  systems and processes in order to be able to increase the quality of support and take support effort off of the Tier 2 support teams.
Assist the Helpdesk Lead Technician with analysis and reporting of the activities of the support processes.
Provide insight and suggestions about ways to improve the Helpdesk and Support functions within ISS.
Cover a rotating weekend on-call support shift on Saturday and Sunday approximately once a month.
Be available to provide additional coverage when there are major system implementations.


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