Helpdesk Analyst in Birmingham, AL at MDI Group

Date Posted: 7/13/2018

Job Snapshot

Job Description

Helpdesk Analyst

Birmingham, AL


MDI Group is seeking a Helpdesk Analyst for our Client in Birmingham. This position is a technical expert who consults with and fixes technology issues for clients and develops solutions.The Helpdesk Analyst will be responsible for providing the front line, single point of contact for customers requiring assistance for issue resolution and service request fulfillment, as well as new events. 

Required Skills & Experience: 

  • B.S. degree in a technology-related field preferred
  • 1 to 3 years’ experience in computer/technology field, preferred
  • Thorough knowledge of information technologies (those currently used within the system and new technologies), and an understanding of infrastructure and telecommunication transport
  • Ability to build and maintain relationships within IT and other departments
  • Demonstrated willingness to take ownership of technical issues
  • Exceptional analytical abilities and problem-solving skills
  • Ability to manage multiple tasks and multiple priorities
  • Ability to make decisions with little or no management input and in absence of prior existing guidelines
  • Strong customer service skills
  • Strong oral and written skills
  • Willing to work any Shift, which may also include weekends
  • Comprehensive knowledge of IT software and hardware configurations including but not limited to: Desktop configurations (PC’s, printers, phones/radios), Network configurations, and Windows 7, Window 10, etc.
  • Comprehensive knowledge of LAN/WAN technology
  • Working knowledge of mainframe technology and associated applications
  • Working knowledge of access technologies, and telecommunication terminology
  • Comprehensive knowledge of Remedy Event Management System

Reach out to MDI Group today to learn more about this excellent opportunity. 


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