Helpdesk Analyst - I in Charlotte, NC at MDI Group

Date Posted: 9/5/2018

Job Snapshot

Job Description


Helpdesk Analyst - 1
Charlotte, NC
Contract

What you will be doing:

Resolves technical problems in a call center/help desk environment. Uses expertise in customer service and technical knowledge gained from prior programming experience to resolve issues surrounding installation, usage, and training on software and/or hardware products.

Must Haves:

  • Basic experience with Windows
  • Hands-on experience with MS Office 2010 Applications, Internet Explorer and Outlook
  • Ability to learn and work within Active Directory user, group and computer accounts
  • Knowledge of Blackberry, Android and iPhone
  • Smartphone application deployment/troubleshooting experience
  • 2+ Years with HS2+ Years with AA0+ Year with BS

Preferred Skills:

  • Blackberry UEM deployment activation/troubleshooting
  • Customer Service experience, Microsoft Office suite Active Directory, Remedy ticketing software, remote troubleshooting
  • Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN client configuration


A GREAT PLACE FOR GREAT PEOPLE TO WORK

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