Helpdesk Analyst 2nd Shift in Charlotte, NC at MDI Group

Date Posted: 9/13/2018

Job Snapshot

Job Description

Helpdesk Analyst 2nd Shift
Charlotte, NC
Long term contract

What you will be doing:
Answer incoming calls into the Service Desk supporting basic technical questions and logging calls within the ticket management system. May provide support on basic issues like on login, PW reset, mobile device PW resets for email. Will answer and route intermediate and complex tickets to the Tier 1.5, 2 and 3 groups for support.

Must Have:
Basic experience with Windows 
Hands-on experience with MS Office 2010 Applications, Internet Explorer and Outlook 
Basic experience with Dell & HP laptops and desktop computers
Ability to learn and work within Active Directory user, group and computer accounts 
Ability to learn basic troubleshooting and support of PC hardware and peripherals, such as printers Knowledge of security applications including antivirus software a plus 
Knowledge of Blackberry, Android and iPhone a plus

2+ Years with HS or 2+ Years with AA or 0+ Years with BS


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