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Help Desk Tier 1 - Gresham OR in Gresham, OR at MDI Group

Date Posted: 11/27/2018

Job Snapshot

Job Description


HelpDesk Tier 1 - Jr. Level 
Gresham, OR
Contract-to-Hire


What You Will Be Doing:
MDI Group is seeking multiple Junior-level Tier 1 Helpdesk Support Specialists for our Client in the Portland area. The HelpDesk Tier 1 role will provide first line of support and problem resolution for technology products or applications. This is a Junior level role and training will be provided. 

Must Haves:

  • Customer service
  • Phone support
  • Call center experience is a plus

Preferred:

  • 1-2 years’ experience with providing effective and efficient real-time support for a variety of desktop technology users
  • Windows and VMware experience 
  • Can patch, restore and chase tickets
  • ITIL Service Management Foundation certification a plus
     

A GREAT PLACE FOR GREAT PEOPLE TO WORK

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