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Help Desk Support in Atlanta, GA at MDI Group

Date Posted: 6/10/2019

Job Snapshot

Job Description


Notes/ Updates - Please do not assign to a Recruiter, no direct access to hiring manager.

Skill:

Years of Experience:

Notes:

Hardware and Software support

1 to 5

Windows 7, 10

1 to 5

VPN Software

1 to 5

** Intended to identify absolute required skills CM and Recruiter believe candidate must have to be submitted.

Date

01/02/19

*Position Title

Help Desk Support

Hiring Manager

*Location

959 United Ave. Atlanta, GA, 30316

Client Job#

54342

# Openings

1

# Submittals / Deadline

01/11/2019

*Type (Contract or Direct)

Contract and possibly C To H after 6 months

*Contract Length

01/14/2019 - 07/15/2019 6 months

*Target Salary

Target Pay Rate

14

*Target Bill Rate

28.50

MSP Fee

1.8%

Why is the position open?

How long open?

Competition

yes

Company Info:

*Culture

Telework / Remote options

No

Flex time

Dress code

Subcontracting Allowed

Y – however, subcontractor must meet insurance requirements, COI required reflecting they meet insurance requirements for SOG (see BH file for Client Covendis for details)
Include: Visa expiration date if applicable
Pay to Consultant
Pay to 3rd Party

Interview Process:

Step 1

In person

Step 2

Decision

Target interview dates

Will consider non-locals?

Travel Required?

Required for Submission

State of GA Specific Submittal Information includes:

State of GA Specific Submittal Information includes:

State Formatted Resume / No Logo  + MDI with Logo if we are dealing directly with Client

Reference Name

Company

Title

Telephone

Email

Brief description of work performed

3rd party candidates

3rd party candidates must include
Visa expiration if applicable
Name of Subcontract Firm
Pay to Consultant
Pay to Subcontract Firm
COI that shows they meet minimum insurance requirements for State of Georgia (see file)

InfoCubic Background Check must be conducted at time of submittal. Candidate will receive link to provide consent.

Must provide:

Candidate Full Name:

Candidate Email: 

DOR (ONLY)

GA DOR only – Additional BG Check & Tax Check completed at time of offer. Cannot owe any back taxes and must have filed every year eligible in GA

DOR Tax and Background Consent form located in BH Client file GA DOR

If skill information is required it will be listed on Job order and must include

Competency Level:  Novice, proficient, Expert
# of years for each skill

Date last used

Requirements:

*Required Skills: (3-5)

*Preferred Skills:

Preferred skillset:

  • Good hardware knowledge/troubleshooting on PC's, Laptops, and printers/copiers
  • Knowledge of Ghost Imaging software
  • Active Directory
  • Windows 7, 10
  • Remote software
  • VPN Software
  • SCCM
  • Office 360 knowledge
  • Must be able to lift 20-30lbs on a regular basis

*Job Responsibilities:

Provides computer hardware and software support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and/or 0-5 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within the IT field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment.

*About this project:

* This position will initially start out on the first shift 8am - 4:30pm M-F, but there are possibilities that the candidate may work a 2nd shift 11am - 7:30pm M-F.  

*Client Specific Requirements:

** Position has an opportunity after six (6) months of contract employment to be offered as a permanent position with the Georgia Department of Public Safety.  **Candidate must be able to pass a full background investigation and polygraph with this state agency.**

rovides computer hardware and software support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and/or 0-5 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within the IT field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment.

Preferred skillset:

  • Good hardware knowledge/troubleshooting on PC's, Laptops, and printers/copiers
  • Knowledge of Ghost Imaging software
  • Active Directory
  • Windows 7, 10
  • Remote software
  • VPN Software
  • SCCM
  • Office 360 knowledge
  • Must be able to lift 20-30lbs on a regular basis


 



* This position will initially start out on the first shift 8am - 4:30pm M-F, but there are possibilities that the candidate may work a 2nd shift 11am - 7:30pm M-F.  



** Position has an opportunity after six (6) months of contract employment to be offered as a permanent position with the Georgia Department of Public Safety.  **Candidate must be able to pass a full background investigation and polygraph with this state agency.**


A GREAT PLACE FOR GREAT PEOPLE TO WORK

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