Help Desk Analyst in Charlotte, NC at MDI Group

Date Posted: 11/8/2018

Job Snapshot

Job Description


Helpdesk Analyst 
Charlotte, NC
Contract 

Answer incoming calls into the Service Desk supporting basic technical questions and logging calls within the ticket management system. May provide support on basic issues like on login, PW reset, mobile device PW resets for email. Will answer and route intermediate and complex tickets to the Tier 1.5, 2 and 3 groups for support.

Skills Required:
Hands-on experience with MS Office 2010 Applications, Internet Explorer and Outlook • Basic experience with Dell & HP laptops and desktop computers, • Ability to learn and work within Active Directory user, group and computer accounts • Ability to learn basic troubleshooting and support of PC hardware and peripherals, such as printers • Knowledge of security applications including antivirus software a plus • Knowledge of Blackberry, Android and iPhone a plus

Experience Required:
Hands-on experience with MS Office 2010 Applications, Internet Explorer and Outlook • Basic experience with Dell & HP laptops and desktop computers, • Ability to learn and work within Active Directory user, group and computer accounts • Ability to learn basic troubleshooting and support of PC hardware and peripherals, such as printers • Knowledge of security applications including antivirus software a plus • Knowledge of Blackberry, Android and iPhone a plus

Education Required:
2 or more years with HS or 2+ Years with AA or 0+ Years with BS • Customer Service experience, Microsoft Office suite Active Directory, Remedy ticketing software, remote troubleshooting • Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN client configuration


A GREAT PLACE FOR GREAT PEOPLE TO WORK

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