Help Desk Analyst in Fort Worth, TX at MDI Group

Date Posted: 7/12/2018

Job Snapshot

Job Description

MDI Group is a premier IT workforce solutions provider with more than 25 years of expertise in finding “best fit” IT talent for mid-sized to Fortune 500 clients. We have established relationships with our clients and work directly with the hiring managers. Why MDI Group?...You can expect that we will learn what is most important to you in your job search and match that to the needs of our clients. We offer career coaching and resume services, skills certifications, interview preparation skills, health benefits and a 401K plan. We are currently interviewing for the following contract position:

Help Desk Analyst


Fort Worth, TX

Hours will be Mon-Fri: 7a-4p and 9a-6p, with the flexibility to adjust schedule if called upon to do so.

  • Analyst will provide general technical support during a shift between 7am and 6pm Monday through Friday. This analyst group will be providing support for legacy, in-house applications in addition to a suite of new applications that will replace them on both Windows 7- 10 systems. The analyst group will support trouble calls from internal customers across the United States, Mexico, and Canada. Applicant must be able to effectively address customer and employee concerns by oral and written communications.
  • Applicant will be required to apply analytical thinking, deductive reasoning and problem solving techniques effectively. This group is expected to multitask, manage shifting priorities, and work independently to completion of tasks and deadlines. They should be very familiar with the Microsoft Office suite of tools that will be used daily in their assignments. Applicant would also have the ability to work between 7am and 6pm Monday through Friday with the possibility of weekends in the future.

The applicant must have the ability to work any of the shifts noted below:

  • Mon-Fri 7am-4pm
  • Mon-Fri 8am-5pm
  • Mon-Fri 9am-6pm
  • Mon-Fri 1pm-10pm

Weekend support may be offered in the future but is not at this time.

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