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Field Tech (Houston) in Houston, TX at MDI Group

Date Posted: 6/10/2019

Job Snapshot

  • Employee Type:
  • Location:
    Houston, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

MDI Group is a premier IT workforce solutions provider with more than 25 years of expertise in finding “best fit” IT talent for mid-sized to Fortune 500 clients. We have established relationships with our clients and work directly with the hiring managers. Why MDI Group?...You can expect that we will learn what is most important to you in your job search and match that to the needs of our clients. We offer career coaching and resume services, skills certifications, interview preparation skills, health benefits and a 401K plan. We are currently interviewing for the following contract to hire position:

Field Tech (Houston)

Contract to Hire

Houston, TX


We are searching for an entry level Contract Tech Support to supplement our Help Desk team.  Training and development will be provided to learn the skills necessary to support our end users.

Primary objectives of this position are:

Objective of this positon to provide hands on technical support to the division office and surrounding sales and construction sites

Primary responsibilities:

  • Remote and onsite technical support for the division and surrounding sales & construction sites
  • Remote Desktop Protocol (RDP)
    • RDP - troubleshoot/support
  • Tablets/Mobile Devices
    • Windows Phone, iPhone, Android- Smartphone support
    • Surface
    • iPhone/iPad (limited support)
  • Installs
    • Configure network printers.  Work with Help Desk to ensure printer is installed on print server
    • Network Copier/Scanner support/SMTP setup
    • Sales and construction site setups/closures
    • Ordering internet for area sales/construction sites
  • Support
    • MS Office & various software issues
    • Troubleshoot basic hardware issues
    • VPN hardware (Cisco ASA installation/troubleshooting
    • Wireless access point (Cisco) installation/troubleshooting
    • Digital Sales Office support
    • VOIP phone setup, support
  • Misc.
    • Assist with conversions, upgrades and special projects as needed
    • Maintain inventory of all spare equipment for the divisional office and remote sites.
    • Maintain IT office workspace, keep properly organized.


Formal Education and Training

  • A+, MCP, CCNA Certifications and/or 2+ years hands on experience in network, hardware, software administration and telecommunications with remote support experience.                

Professional Experience

  • Windows 10, 8
  • Office 365
  • Office Suite 2013
  • Lync/Skype For Business
  • Cisco Firewalls & access points – basic knowledge
  • Wireless communications and VPN technologies

Special Skills, Knowledge, and/or Abilities

  • Proficiency in Microsoft Surface Pro Tablets/HP/Dell/Asus Desktops and various other models of PCs/Tablets
  • Proficiency in Windows Server 2003/2008/2012
  • LAN/WAN configurations and operations
  • Knowledge of Cisco network equipment to include Routers, Firewall and Switches
  • Clear understanding of protocols and the ability to configure and troubleshoot them
  • (TCP/IP, DNS, WINS, DHCP, EIGRP, SNMP, SMTP, FTP, VPN, BGP, Network Monitor etc.)
  • Data Recovery for Exchange

Essential Functions

  • Position requires the ability to lift 50 lbs. as needed;
  • Position may require the ability to install equipment in an office setting where lying, crawling, stretching is necessary;
  • Position requires the ability to climb and work on ladders up to 6 feet;
  • Position will require driving long distances to divisional, sales and remote locations.  Reliable transportation is required.

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