Citrix Engineer in Addison, TX at MDI Group

Date Posted: 9/12/2018

Job Snapshot

  • Employee Type:
  • Location:
    Addison, TX
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:

Job Description

Citrix Engineer
Addison, TX

What You Will Be Doing:

  • Troubleshooting and dealing directly with internal users
  • Need to be okay talking directly to customers on the phone and following up with them to ensure all the issues were resolved
  • Examples of issues they will be asked to resolve
  1. Might be an issue with something running slowly – will need to be able to troubleshoot to determine if the slowness is due to application performance, database performance, network performance or if it’s actually a Citrix related issue. If it’s Citrix then they would resolve the issue or it’s related to the other mentioned issues they would then escalate it to the appropriate team – not looking for them to have DBA or Networking skills
  2. Customers may have issues connecting to Citrix so they would need to know how to re-create a Citrix profile
  3. Customers may have issues with VPN access which will likely go first to a L1 or L2 to resolve and if they cannot resolve it then it would be escalated to the person in this role


  • 3+ years of Citrix experience working with server hosted published applications and desktops 
  • In depth understanding of how Citrix works in a (global) multisite environment
  • Able to troubleshoot and resolve performance and connectivity issues for end users; being able to support remote access from Macs is a plus 
  • Experience supporting SSL VPN
  • Application packaging and delivery to large number of end users through automation
  • Good understanding of:
  • Networking
  • Active Directory and Group Policies
  • Remote Desktop Services
  • Windows troubleshooting/support
  • Citrix Provisioning Services (application disk / layering a plus)
  • Excellent customer interaction skills (in-person and on the phone)
  • Hands-on experience with the following tools:
  1. XenApp 6/6.5
  2. XenDesktop 7.x. 
  3. Storefront
  4. Citrix Profile Manager
  5. NetScaler Gateway


  • Citrix provisioning Services (application disk / layering)
  • VPN 


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