Change Analyst in Fort Worth, TX at MDI Group

Date Posted: 7/31/2019

Job Snapshot

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Job Description

Change Analyst

North Ft. Worth

Job Description

Analyzes data, produces metrics and provides results to leadership. This role manages Infrastructure (Server), Network (Telecom), and Application Change Requests, reviews requests for Quality, Impact and Risk, coordinates with implementer to review change requests and conduct impact analyses, assess change readiness and identify key stakeholders then gathers information to minimize System Unavailability. Day to day activities include reviewing records for data integrity and conducting quality reporting, coordinating release schedules for contention and performing quality checks and runs metrics for Key Performance Indicators. Assists the Change Manager in creating processes for change and release management. The ideal candidate will be self-motivated, customer service oriented and detail oriented with analytics. 
Additional responsibilities may include:
•    Complete change management assessments
•    Attend Change Advisory Board Meetings
•    Identify, analyze and prepare risk mitigation tactics
•    Identify and manage anticipated resistance to Change
•    Consult and coach Change Implementers
•    Coordinate efforts with other Subject Matter Experts
•    Help Project Managers Integrate change management activities into project plans
•    Evaluate and ensure end user readiness
•    Manage stakeholders
•    Track and report issues
•    Define and measure success metrics and monitor change progress
•    Support change management at the organizational level
•    Manage a change portfolio

Required Skills & Experience

  • A solid understanding of the ITIL change process
  • Experience and knowledge of change management principles, methodologies and tools
  • Experience auditing submitted change management reports
  • Experience auditing install plans, back out plans and test plans
  • Exceptional communication skills, both written and verbal
  • Excellent active listening skills
  • Ability to clearly articulate messages to a variety of audiences
  • Ability to establish and maintain strong relationships
  • Ability to influence others and move toward a common vision or goal
  • Flexible and adaptable to Business Needs; able to work in ambiguous situations
  • Resilient and tenacious with a propensity to persevere
  • Forward looking with a holistic approach
  • Organized with a natural inclination for planning strategy and tactics
  • Problem solving and root cause identification skills
  • Able to work effectively at all levels in an organization
  • Must be a team player and able to work collaboratively with and through others
  • Acute business acumen and understanding of organizational issues and challenges
  • Familiarity with project management approaches, tools and phases of the project lifecycle
  • Experience with large-scale organizational change efforts 
  • Demonstrated handling pressure in critical/difficult circumstances

Desired Skills & Experience

  • In-depth understanding of multiple Service Management disciplines (Incident, Problem, Change, Configuration, Knowledge, Request) with a focus on Change management.
  • Experience in developing, engineering and improving IT Service Management processes. 
  • Experience in creating, managing and maintaining process diagrams and process definition documents. 
  • Experience in gathering and analyzing requirements to improve existing processes. 
  • Experience in defining process metrics and KPIs.
  • Service Management Reporting experience.
  • Creation of Dashboards and associated analytics.
  • Incident/Change/Problem analysis and trending experience.
  •  ITIL Foundation Certification (or Higher)
  • Use of Service Management Platform. (ServiceNow, BMC/Remedy)
  • Strong business background (working in a company of similar scale)
  •  Ability to work in dynamic environment with changing priorities
  • High energy, innovative individual who is motivated by challenging assignments
  • Excellent communication skills, interpersonal, oral, and written
  • Effective at managing multiple issues with conflicting priorities under tight deadlines
  • High attention to detail and accuracy
  • Strong analytical, organizational, and problem-solving skills
  • Ability to work well within a team to learn and share knowledge
  • Strong customer service orientation, with the ability to communicate technical issues to non-technical customer

What You Will Be Doing

  • Review Daily Change Records for Quality.
  • Coordinate discrepancies with implementers
  • Update the Change Log (CRQ#, Quality Failure, Remediation, Coordinated With…etc.)
  • Communicate and Collaborate with the Change Manager
  • Create Reports
  • Mitigate Sunday Change Window Contention
  • Answer Calls and Log Incidents to the Change Helpdesk
  • Assist the Situation Desk in Incident Recovery
  • Present findings and recommendations. May formally present recommendations, as appropriate
  • Document procedures in compliance with departmental standards – Where Applicable.
  • Coordinate with PTC Change Analyst, SAP Change Analyst, and Change Sponsors of Agile DevOps Teams – Where Applicable.
  • Perform other duties as assigned – Where Applicable.

The Offer

  • Contract Duration: 12+ Months

You will receive the following benefits:

  • Medical & Dental Insurance
  • Health Savings Account (HSA)
  • 401(k)
  • Paid Sick Time Leave
  • Pre-tax Commuter Benefit 

Applicants MUST be currently authorized to work in the United States on a full-time basis now and in the future.


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