#7059 Field Support Technician - NY in Dallas, TX at MDI Group

Date Posted: 8/7/2019

Job Snapshot

Job Description

Associate's degree (AA) or equivalent from two-year college or technical school and a minimum of two to three years of related experience and/or training. Knowledge of SCCM, Office 365 and Mac/Apple iOS preferred. A+ PC Technician or Network+ certification is a plus. Provides level II & III user support for software and hardware issues. Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Ability to comprehend, analyze, and interpret situations. Ability to solve problems involving several options. Requires strong analytical and quantitative skills. Exceptional Customer Skills required 

Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network. Provides Tier II end-user support for software and hardware issues. Oversees the daily operations of the local area network. Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals. Troubleshoots Desktop Virus and malware issues Maintains a daily backup of all network files. Performs service administration tasks for software and hardware products to ensure manufacturer warranty. Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance. Provides recommendations of program changes to correct software problems. 

Comments/Special Instructions 
Midtown Manhattan. Mileage may be reimbursed. Onsite interview in NY (might be) required. CTH after 4-6+ months for the right candidate. Mac/Apple iOS experience a plus. 


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