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#6786 Telecom Engineer (Richardson, TX) in Richardson, TX at MDI Group

Date Posted: 6/10/2019

Job Snapshot

Job Description

Telecom Engineer 
Richardson, TX
What You Will Be Doing:

  • Provide assistance to TAC (Technical Assistance Center)
  • Assist the Network Deployment team in the integration of new LTE & sites and migration of legacy CDMA sites of the RAN equipment into the existing network
  • Generate periodic reports on equipment deployed to determine performance and relate the same to other teams within the organization
  • Provision / Commission LTE RAN equipment with parameters provided by RF Engineering
  • Troubleshoot network connectivity issues between the core and cell-site routers and their configuration
  • Support the Carrier Tier I and Tier II NOC by answering questions on the Client equipment, assisting during trouble shooting, and identifying root cause
  • Manage post migration issues including issue resolution and rescheduling the event
  • Manage escalations from the Customer NOC / NTAC to the Client technical assistance and higher level support centers
  • Additional responsibilities would require running reports, tracking escalations and other key performance indicators
  • Develop automation test scripts based on the carrier requirements
  • Analyze carrier requirements and develop test scripts based on these carrier requirements
  • Execute the test scripts developed by them and ensure compliance of test cases with the carrier requirements
  • Provide assistance to TAC (Technical Assistance Center)
  • Review technical training materials
  • Research and review new technologies and services
  • Ability to assist in the design and create telecommunications systems
  • Assist in development, revisions and execution of:  scripts, MOPs and ECNs
  • Perform knowledge sharing with all team members to enhance training
  • Providing technical assistance and knowledge to other engineers
  • In-depth analysis and troubleshooting of issues including escalation to senior engineers as required
  • Conduct knowledge sharing with team members during staff meetings
  • Provide training and assistance to customers regarding customer’s telecommunications equipment
  • Working with customers on a day-to-day basis to resolve customer network issues
  • Provide technical support to client and its customers over phone and email
  • Responsible for updating Remedy ticketing systems
  • Assist in physical installations issues on site and remotely
  • Generate customer specific reports to assist in providing network stability
  • Manage Sev1 & Sev2 issues for all carriers
  • Manage all tasks described in Sev1 & Sev2 processes
  • Assist in determining customer network issues; proactively identifying issues and updating team leads, management and engineering teams
  • Foster, supportive and respectful environment for all internal team members and external customers
  • Promote open line of communication within the organization
  • Demonstrate Flexibility in performing other tasks and duties required by the customer and management, and ability to support the workload with schedule changes

Must Haves:

  • Ability to handle situations on his / her own with little or no supervision
  • Ability to make decisions based on employer, client, and customer priorities
  • Bachelor’s Degree in engineering (EE, CE, ME, CS) with 0-1 years of experience or equivalent work experience required
  • Prior experience in commissioning engineering activities a plus
  • Very familiar with the Wireless Network and Mobile Interworking (Core, BSC, RAN or IP)
  • Provide continuous support to customers 7X24
  •  Report to work at prescribed shift change
  • Taking ownership of activities during the shift
  •  Work generally is performed in an office or lab environment
  • Operate PC and product test equipment more than 75% of work time


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