Job Description

Field Support Technician – Nashville
Contract
Nashville, TN

What you Will Be Doing: 

• Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network
• Provides Tier II end-user support for software and hardware issues
• Oversees the daily operations of the local area network
• Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals
• Troubleshoots Desktop Virus and malware issues 
• Maintains a daily backup of all network files
• Performs service administration tasks for software and hardware products to ensure manufacturer warranty
• Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance
• Provides recommendations of program changes to correct software problems 

Must Haves:

• Associate's degree (AA) or equivalent from two-year college or technical school and a minimum of two to three years of related experience and / or training
• Knowledge of SCCM and Office 365 preferred
• A+ PC Technician or Network+ certification is a plus
• Provides level II & III user support for software and hardware issues
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding
• Ability to write routine reports and correspondence
• Ability to respond to common inquiries or complaints from clients, co-workers, and / or supervisor
• Ability to effectively present information to an internal department and / or large groups of employees
• Ability to comprehend, analyze, and interpret situations
• Ability to solve problems involving several options
• Requires strong analytical and quantitative skills
• Exceptional Customer Skills required