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#5952 Field Support Technician - Denver in Denver, CO at MDI Group

Date Posted: 6/10/2019

Job Snapshot

Job Description

Field Support Technician
Denver, CO

Must Haves:

  • Associate's degree (AA) or equivalent from two-year college or technical school and a minimum of two to three years of related experience and / or training
  • Knowledge of SCCM and Office 365 preferred
  • A+ PC Technician or Network+ certification is a plus
  • Provides level II & III user support for software and hardware issues
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding
  • Ability to write routine reports and correspondence
  • Ability to respond to common inquiries or complaints from clients, co-workers, and / or supervisor
  • Ability to effectively present information to an internal department and / or large groups of employees Ability to comprehend, analyze, and interpret situations
  • Ability to solve problems involving several options
  • Requires strong analytical and quantitative skills
  • Exceptional Customer Skills required 

What You Will Be Doing: 

  • Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network
  • Provides Tier II end-user support for software and hardware issues
  • Oversees the daily operations of the local area network
  • Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals
  • Troubleshoots Desktop Virus and malware issues Maintains a daily backup of all network files
  • Performs service administration tasks for software and hardware products to ensure manufacturer warranty
  • Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance
  • Provides recommendations of program changes to correct software problems


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