#5051 Field Support Tech (Pittsburgh) in Pittsburgh, PA at MDI Group

Date Posted: 9/24/2018

Job Snapshot

Job Description

Field Support Technician 
Contract - hire
Pittsburgh, PA

What You Will Be Doing: 

  • Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network
  • Provides level I & II end-user support for software and hardware issues
  • Oversees the daily operations of the local area network
  • Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals
  • Troubleshoots Desktop Virus and malware issues
  • Maintains a daily backup of all network files
  • Performs service administration tasks for software and hardware products to ensure manufacturer warranty
  • Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance
  • Provides recommendations of program changes to correct software problems
  • Assists in the purchasing of new computer equipment and peripherals for a specified location Performs software and hardware inventory
  • Basic Administration of Phone and Voicemail systems for site
  • Performs other duties as assigned
  • No formal supervisory responsibilities in this position
  • May provide informal assistance such as technical guidance and/or training to coworkers
  • May coordinate work and assign tasks
  • Decisions made with general understanding of procedures and company policies to achieve set results and deadlines
  • Errors in judgment may cause short-term impact to co-workers and supervisor

Must Haves:

  • Associate's degree (AA) or equivalent from two-year College or technical school and a minimum of 3+ of related experience and/or training
  • A+ PC Technician; -- Both Network + and Dell Hardware certification is a plus Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding
  • Ability to write routine reports and correspondence
  • Troubleshooting system and software issues, responding out outages, etc.
  • Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor
  • Ability to effectively present information to an internal department and/or large groups of employees
  • Requires knowledge of financial terms and principles
  • Ability to calculate intermediate figures such as percentages, discounts, and/or allocations
  • Ability to comprehend, analyze, and interpret situations
  • Ability to solve problems involving several options
  • Requires strong analytical and quantitative skills
  • Exceptional Customer Skills required


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