#4910 Field Support Technician - Glendale, CA in Dallas, TX at MDI Group

Date Posted: 10/12/2018

Job Snapshot

Job Description

Field Support Technician
Contract to hire
Glendale, CA

What you will be doing:

  • Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
  •  Provides Tier II end-user support for software and hardware issues. 
  • Oversees the daily operations of the local area network.
  • Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
  • Troubleshoots Desktop Virus and malware issues.
  • Maintains a daily backup of all network files. 
  • Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
  • Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
  • Provides recommendations of program changes to correct software problems. 

Must Have:

  • Associate's degree (AA) or equivalent from two-year College or technical school and a minimum of two to three years of related experience and/or training. 
  • Knowledge of CADD software, SCCM, MS Dynamics AX, SQL, Sharepoint, Office 365 preferred. A+ PC Technician or Network+ certification is a plus.
  • Provides level II & III user support for software and hardware issues.
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
  • Ability to write routine reports and correspondence.
  • Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
  • Ability to effectively present information to an internal department and/or large groups of employees.
  • Ability to comprehend, analyze, and interpret situations.
  • Ability to solve problems involving several options. 
  • Requires strong analytical and quantitative skills. 
  • Exceptional Customer Skills required.


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