#4863 Field Support Tech- San Antonio in San Antonio, TX at MDI Group

Date Posted: 7/28/2018

Job Snapshot

Job Description


MDI Group is a premier IT workforce solutions provider with more than 25 years of expertise in finding “best fit” IT talent for mid-sized to Fortune 500 clients. We have established relationships with our clients and work directly with the hiring managers. Why MDI Group?...You can expect that we will learn what is most important to you in your job search and match that to the needs of our clients. We offer career coaching and resume services, skills certifications, interview preparation skills, health benefits and a 401K plan. We are currently interviewing for the following contract position:

Contract

San Antonio, TX

Field Support Technician

Qualifications:

Associate's degree (AA) or equivalent from two-year college or technical school and a minimum of two to three years of related experience and/or training. Knowledge of CADD software, SCCM, MS Dynamics AX, SQL, SharePoint, Office 365 preferred. A+ PC Technician or Network+ certification is a plus. Provides level II & III user support for software and hardware issues. Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Ability to comprehend, analyze, and interpret situations. Ability to solve problems involving several options. Requires strong analytical and quantitative skills. Exceptional Customer Skills required

Responsibilities:

Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network. Provides Tier II end-user support for software and hardware issues. Oversees the daily operations of the local area network. Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals. Troubleshoots Desktop Virus and malware issues Maintains a daily backup of all network files. Performs service administration tasks for software and hardware products to ensure manufacturer warranty. Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance. Provides recommendations of program changes to correct software problems.

See our new look and learn why more than 25 years of IT focus makes MDI Group different at www.mdigroup.com!


A GREAT PLACE FOR GREAT PEOPLE TO WORK

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