#4760 Field Support Technician (CA) in Newport Beach, CA at MDI Group

Date Posted: 7/9/2018

Job Snapshot

Job Description


MDI Group is a premier IT workforce solutions provider with more than 25 years of expertise in finding “best fit” IT talent for mid-sized to Fortune 500 clients. We have established relationships with our clients and work directly with the hiring managers. Why MDI Group?...You can expect that we will learn what is most important to you in your job search and match that to the needs of our clients. We offer career coaching and resume services, skills certifications, interview preparation skills, health benefits and a 401K plan. We are currently interviewing for the following contract to hire position:

Field Support Technician

Contract - Hire

Newport Beach, CA

Qualifications:

  • Associate's degree (AA) or equivalent from two-year college or technical school and a minimum of 3-5+ years of related experience.
  • A+ PC Technician/Network+ certifications a plus.
  • Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the Local Area Network (LAN).
  • Provides level II end-user support for software and hardware issues.
  • Oversees the daily operations of the local area network.
  • Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
  • Troubleshoots Desktop Virus and malware issues.
  • Maintains a daily backup of all network files.
  • Respond to escalated IT situations.
  • Respond to site outages or issues.
  • Ability to comprehend, analyze, and interpret situations.
  • Ability to solve problems involving several options.
  • Customer Skills required.

Responsibilities:

  • Troubleshoots Desktop Virus and malware issues Maintains a daily backup of all network files.
  • Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
  • Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
  • Provides recommendations of program changes to correct software problems.
  • Assists in the purchasing of new computer equipment and peripherals for a specified location.
  • Performs software and hardware inventory.
  • Basic Administration of Phone and Voicemail systems for site.
  • Performs other duties as assigned.
  • No formal supervisory responsibilities in this position.
  • May provide informal assistance such as technical guidance and/or training to coworkers.

Comments/Special Instructions

  • No C2C or subvendors for this Field Technician role. This is for Newport Beach location. Site has about 500+ users and VIPs.

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